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Welcome to the
September 2009 issue of the G4 Newsletter


G4 News


NAGS CONFERENCE            18 - 20 NOVEMBER 2009   CANBERRA, AUSTRALIA

The deadline for submission of abstracts to present is                31 August 2009.  

The abstract submission form and guidelines are available from the NAGS homepage www.nags.org.au


 

What G4 can do
for you

Ethical Business practices

Information systems for staff and players

Staff training

Staff and customer information

Intervention and referral service

www.gx4.com

 


 

WARNING!

It looks like G4 has achieved a well recognised reputation on the online gambling market as a solid provider of counselling services and as THE auditing group and certification agency on Responsible Gaming. However, dozens of websites provide information on G4 without having a contract with G4, trying to tell the outside world that they have an agreement with G4 and work according to our standards. It is smart to check and eventually double check if you’re not sure. Please contact us if you have any doubts or think someone might be cheating.
info@gx4.com

 

 


 

Conferences

 

Gambling and Addictions Symposium 2009

3 – 4 September 2009, Montreal, Canada

jeux-gambling2009.org

 

NAGS Annual Conference

18 – 20 November 2009, Canberra, Australia

www.nags.org.au

 

International Gambling Conference

24 – 26 February 2010

Auckland City, New Zealand

www.pgfnz.org.nz

 

8th European Conference on Gambling Studies and Policy Issues

14 – 17 September 2010, Vienna, Austria

www.easg.org

 


 

EXPERT MEETING

 

Assissa Consultancy is organizing an invited Experts Meeting 27 & 28 August 2009 in Haarlem, The Netherlands.

Experts from different backgrounds will discuss the past, present and the future CSR and RG topics.

News on the outcome will be published in the next G4 newsletter.

 

Any questions?

Please e-mail info@gx4.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

Next Issue

 

November 2009

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

- Australia -
Off Limits: sights and sounds of gambling

 

Clubs, casinos and gambling venues could be required to undertake significant renovations to make sure children are not able to see, or even hear, gambling.

Guidelines drawn up by state and federal ministers say children must not only be kept out of gaming venues but also must not be "exposed to gambling areas within venues".

The guidelines also include encouraging breaks in play, banning the service of alcohol to people using a gambling machine and prominently displaying clocks so people can see how much time they have spent at machines.

Part of a new policy on "responsible gaming machine activity in clubs and hotels", the principles were drawn up by the ministerial council on gambling this month.

The independent senator Nick Xenophon said state governments must act immediately to protect children from the sights and sounds of gambling.

"The states and the Federal Government finally agree that children are harmed by exposure of adult behaviours like gambling," Senator Xenophon said.

Shielding children should include measures such as soundproofing play areas, restaurants and other non-gaming areas inside clubs or casinos.

But the clubs industry denied the new principles would require extensive renovation or remodelling.

A spokesman for ClubsNSW said venues already went to great lengths to keep children away from gambling areas.

They were not allowed in such areas, he said, except in rare circumstances. Among these was needing to use facilities such as toilets, when they must be accompanied by an adult.

"Clubs are for the whole family," the spokesman said. "In regional areas the club is often the only place where a family can enjoy a night out together."

No decision on the extent of the reforms will be made until the Productivity Commission hands the final report of its inquiry into gambling to the Federal Government next year.

The Federal Government has said it wants to crack down on problem gambling although the issue remains the responsibility of the states.

A spokeswoman for the Minister for Families and Community Services, Jenny Macklin, said all states and territories had agreed to the principles before taking formal action next year.

"The principles are about implementing a nationally consistent approach to ensure that minors are not directly exposed to gambling," she said. "A part of this is recognising the need to ensure that the physical layout of gambling venues does not expose them to gambling."

 

The Sydney Morning Herald, 24 July 2009


- Australia -
Teen gambling addict took bank cards to pay off debts

A 19-YEAR-OLD former gambling addict who tried to take nearly £8,000 from his father's bank account to pay off debts has been put behind bars for seven months.

Patrick Kendall owed £9,000 and struggled to pay huge interest rates, Plymouth magistrates heard.

The scaffolder used his father's credit card in a bid to transfer £7,800 into his own account, the court heard.

Kendall, of Mannamead Road, also took a colleague's bank card and posed as him to withdraw £260 from his account.

Magistrates heard that Kendall was in breach of a six-month suspended sentence imposed only in June for 11 offences of fraud and two of theft. They sent Kendall to a young offenders' institution for a total of seven months.

Kendall admitted fraud intending to make a gain of £260 on August 12. He also admitted theft of a bank card and £10 belonging to his work colleague.

He asked for another fraud matter of attempting to transfer £7,800 from his father's account to his own to be taken into consideration.

Louise Howard, prosecuting, said that a fellow scaffolder noticed his wallet had been taken from a cabin at Devonport Dockyard on August 12. She added that Kendall was spotted on CCTV withdrawing £260 from his colleague's account at a bank in St Budeaux.

Miss Howard said that when police interviewed Kendall he admitted the fraud where he tried to transfer the cash from his father's bank into his own account.

Sarah Glanville, for Kendall, said that he had started gambling a few years before to cope with the death of his grandmother. At first he started winning but then the tables turned and he started running up a lot of debts.

Miss Glanville said his family found out and his girlfriend gave him an ultimatum.

She added: "He gave up the addiction but was left with a large amount of debt in loans and on credit cards. Because of his age and income he had to take out loans with extremely high interest rates. The debt kept escalating and he was absolutely desperate."

Miss Glanville said that he used credit cards and took money belonging to his family – offences which led to the suspended sentence.

She added that he was deeply ashamed but could not pay off his debts because his job was not paying as much as expected. Miss Glanville said: "Even worse than that he had two loans from loan sharks of £200 each at extremely high interest rates and now owed £1,000 on each. He was absolutely desperate to pay them back. They were making physical threats to him and threatened to attack his girlfriend, who lived with him."

The court heard that he now owed £9,000 in total.

Miss Glanville said that he 'gave into temptation' when he saw the colleague's wallet. She added that if Kendall had not admitted the fraud involving his father it would never have been discovered.

But presiding magistrate Pippa Harling said that the offences were so serious that only a custodial sentence was appropriate.

 

theage.com, 21 August 2009


- Botswana -
Casino operators launch responsible gaming programme

 

Gaming Botswana Programme, an initiative wholly driven by licensed casino operators, was launched last Thursday at the Grand Palm Resort in Gaborone.

Under the new programme, all casinos will be required to market and promote a toll-free support line linked to Lifeline Botswana.

The launch, a partnership between the Gaming Association of Botswana and Lifeline Botswana, marks the commitment of stakeholders to creating a responsible gaming environment to assist players who need help with gambling-related anti-social behaviour.

Said the Chairman of Gaming Association of Botswana, Bruce Page-Wood: "Gaming is a fun pastime and a pleasurable social activity allowing players to relax. It is important to always stay in control and not to play beyond your means.

"The Responsible Gaming Botswana Programme provides players who gamble beyond their means with appropriate channels to seek support. Professional, qualified counsellors from Lifeline Botswana are available to give advice and support. We fully support and are committed to ensuring that all our players have access to the support it provides."

The Chairman of Lifeline Botswana, Elsie Alexander, said her organisation has provided free counselling services to individuals and their families from all walks of life regardless of class, status, age and gender over the decades and trained more than 300 volunteers on lay counselling.

The Chairman of the Botswana Casino Control Board, Leta Mosienyane, said while the majority of Batswana that gamble do so with little or no adverse consequences, the percentage of adults with gambling problems is bound to increase with time as gambling becomes more socially acceptable and accessible.

He observed that concerns are growing about the impact of gambling on society and the potential problem of "problem gamblers: "The Draft Gaming and Gambling Bill provides that members of the public who participate in any licensed gambling activity shall be protected and that society and the economy shall be protected against over-stimulation of the latent demand for gambling," he said.

The law is being designed with the intention of controlling legalised gambling activity to ensure that society and the economy is not over-stimulated thus lessening the extent of possible problem gambling.

Mosienyane admitted that gambling is a sensitive industry that can become a liability when not properly run. He spoke of the importance of balancing the socio-economic side-effects of gambling with positive effects, saying all the evidence indicates that if the gambling is not checked, more problems will surface.

Mosienyane said there is a need to understand the whole industry, which includes the positive effects, economic effects and possible negative and socio-economic effects, adding that Internet gaming would also allow access to a wide range of gambling opportunities into homes, posing fresh challenges for regulation, harm minimisation and taxation.

 

Mmegi Online, 16 June 2009


- Canada -
NSGC launches Responsible Gaming cards for VLT’s

Following a successful trial period which showed that responsible gaming features on video lottery terminals (VLTs) had a positive impact on reducing problem gambling, the Nova Scotia Gaming Corporation (NSGC) has launched the Informed Player Choice System, a player card designed to encourage informed decision-making and responsible gambling amongst its customers.

The new voluntary system provides customers access to personal gambling history, informing players of wins and losses during a specific play session or across the year and allowing players to set spending and time limits on their VLT use.

NSGC said the system to provide historical gambling information to players would enable them to make informed decisions about their gambling activities, including the option to set a self-imposed ban for 24, 48, or 72 hour periods.

Players wishing to use the new system will have to register for a special card at a video lottery terminal site. From here the player will obtain a personal identification number which can be used at any of the registered machines.

The NSGC moved ahead with plans to make player information tools available on all VLTs across Nova Scotia after field test results by three independent researchers showed that responsible gaming features on VLTs had a positive impact.

The NSGC cited experts which agreed that greater access to betting information encourages informed decision-making which in turn can lead to responsible play and the prevention of future gambling problems.

The system is expected to be rolled out to all machines in the province of Nova Scotia by December 2009 at an annual running cost of between CAD$4 - $5 million.

The move by the NSGC follows the introduction of a similar VLT protection system by Norway’s Norsk Tipping.

There the introduction of VLT cards has been coupled with additional harm-reduction features such as an automatic 'cooling off' period of ten minutes after each hour of continuous play by an individual, while cash options were also removed from gaming machines, in effect making the VLT cards mandatory.

The NSGC recently expanded its range of responsible gambling initiatives with the launch of a new software programme designed to address the growing problem of underage gambling in the province. Called BetStopper, the program claims to be the first of its kind to block children’s access to gambling content on the Internet.

 

Gaming Intelligence, 8 July 2009


- Russia -
Upper house speaker calls for cracking down on online gambling

Sergei Mironov, speaker of Russia's Federation Council, called Friday for cracking down on online gambling, ITAR-TASS reported.

The Federation Council is the Russian parliament's upper house.

"Our next task is to drive gambling businesses out of the Internet," Mironov said.

Mironov said online gambling had witnessed a boom after restrictions on traditional gambling came into effect on July 1.

"The gambling restrictions are a test for our state's strength," he said. "If we waver and condone gambling businesses' attempts to find all possible loopholes, all our achievements in strengthening the state that we were so proud of are useless."

Under a federal law signed in 2006, all gambling establishments in Russia were to be restricted to four gambling zones starting on July 1, 2009. The zones were expected to be located in the Altai, Primorsky, Kaliningrad regions and along the border of the Krasnodar and Rostov regions.

However, regional authorities failed to prepare the zones by the July 1 deadline, triggering uncertainty over the future of the Russian gambling industry.

 

PRIME-TASS, 14 August 2009


- Spain -
Cataluña adds Responsible Gaming to school syllabus

The Spanish autonomous community of Cataluña is taking a lead in fighting underage gambling problems by becoming the first region in the country to add the subject of responsible gaming to the syllabus of secondary schools.

 

Beginning in the 2009/10 school year, all 4th grade students will receive a basic education on the dangers of irresponsible gaming as part of a programme entitled “Jugar i gaudir” (Play & Enjoy).

 

Gaming Intelligence, 14 July 2009


- Tasmania -
Addressing Problem Gambling

The Treasurer, Michael Aird, today issued a Ministerial Direction to the Tasmanian Gaming Commission to implement a range of measures to further address problem gambling in Tasmania.

Mr Aird, who attended the Ministerial Council on Gambling meeting in Brisbane on Friday, said the measures would ensure Tasmania continued to have the best harm minimisation practices in Australia.

He said in developing the measures, in response to the findings of the recent Social and Economic Impact Study into Gambling, the State Government was mindful of the areas that need to be addressed nationally.

“At the Ministerial meeting, I voiced Tasmania’s strong support for a national response to the issue of player pre-commitment,” Mr Aird said.

“I have made no secret of my support of the principles behind smart cards and other player pre-commitment measures.

“We agreed that all jurisdictions would work together to develop a national policy standard to which all future pre-commitment systems would conform.

“This will enable consistency in pre-commitment technology to be used across Australia.”

Mr Aird said that work is now underway in Queensland and South Australia to trial pre-commitment technologies, with the Commonwealth agreeing to fund the evaluation of trials in South Australia.

“The outcome of both trials will further shape the development of the national policy standard,” he said.

Mr Aird said that Tasmania is already at the forefront of implementing harm minimisation strategies to reduce problem gambling.

“Much of the work program agreed to at last week’s Ministerial Council meeting has already been introduced, or is being introduced, in Tasmania.”

Mr Aird said that at last week’s meeting, Commonwealth, State and Territory officials also agreed on developing national actions around three key priority areas to reduce harm from gambling, including:

• Helping individuals set limits, including access to cash and pre-commitment technologies;

• Gaming machine standards for better consumer protection; and

• Responsible gambling environments.

The new measures to be implemented in Tasmania include:

• The maximum bet limit will be $5 per spin for all gaming machines. Currently there is a $10 limit in hotels and clubs and none in casinos. The maximum bet limit of $5 per spin will apply across all venues.

• The cash input limit on note acceptors will be reduced from $9 899 to $500. Once a credit meter reaches or goes over the $500 limit, any further notes will be rejected back to the player.

• Penalties will be increased and extended to all gaming staff who allow minors to enter a restricted gaming area.

• The maximum possible lines permitted to be played on gaming machines will be reduced from 50 to 30.

• Casinos will be required to limit EFTPOS transactions for gaming within their venues to one per person per day.

• All venues will be required to comply with a maximum limit of $1 000 for cash payments of winnings from gaming machines and Keno.

• Cashing winning cheques on the same trading day at a gaming venue will be prohibited. As well, casinos will be required to ensure that cheques drawn on Australian banks are banked within five business days in order to minimise the use of un-presented cheques as a form of credit betting.

• The existing Responsible Conduct of Gaming course will be enhanced with a specific focus on problem gambler identification and appropriate intervention by venue staff.

• The current voluntary industry codes will be replaced by a new mandatory code to improve gaming environments. The content of the code will be developed following industry consultation. However, it will include provisions relating to advertising gambling products; player loyalty programs; and inducements that may lead to problem gambling behaviour.

• Attendant service of alcohol and food in public gaming areas between the hours of 9pm and the close of operations each day will be prohibited.

• The Tasmanian Gaming Commission will investigate the possible introduction of casino player information displays in hotels and clubs.

• Venues will be required to display ‘Plain English’ signage, including an explanation of ‘return to player’.

• Venues will be required to comply with a minimum standard for lighting within gaming areas to ensure that all signage within that area can be clearly read.

• The Gaming Control Act 1993 will be amended to strengthen the gaming exclusions regime for self-excluded gamblers.

Mr Aird said that the effectiveness of the Helpline services will be reviewed and the Government will also undertake a specific educational campaign for ‘at risk’ target groups.

The Government has also commenced work on the development of a whole-of-government strategy to combat problem gambling.

“Most of the measures will be implemented by the Tasmanian Gaming Commission right away, while others cannot commence until after changes are made to the Gaming Control Act which will be considered by Parliament during the Spring session,” Mr Aird said.

A full list of the new measures and updates on the Commission’s progress in implementing them will be available at www.gaming.tas.gov.au and also included in the Liquor and Gaming Branch newsletter ‘Liquor and Gaming Review’.

 

Tasmanian Government Communication Unit, 13 July 2009


- United States -
Problems with gambling can start early, parents are warned

Kids stealing their parents' credit cards, incurring huge debts and developing lifelong addictions.

The problem? It's not drugs, it's gambling.

Canadian researcher Jeffrey Derevensky, speaking at the annual National Conference on Problem Gaming in Indianapolis this weekend, said most parents don't view adolescent gambling as a major concern, but that a majority of teenagers he surveyed acknowledged they have gambled for money in the past year.

Teenagers don't have livelihoods and families to lose to gambling, and the horror stories aren't the norm, but experts say exposing youngsters to gambling can set them up for crippling addiction later in life.

Proliferating gambling Web sites and parents' lax attitude toward things such as buying lottery tickets for children can make it easier for kids to become gamblers, Derevensky said.

"I'm concerned about the accessibility in gambling, coupled with the fact that parents aren't concerned about gambling," said Derevensky, who researches high-risk child and adolescent behaviors at McGill University in Montreal.

Indiana has a big gambling industry, ranked fourth in the U.S. in amounts wagered at the state's casinos, said Jerry Long, executive director of the Indiana Council on Problem Gambling.

While casinos work hard to ensure underage gamblers don't enter their premises, the Hoosier Lottery, Long said, can be more easily accessed by kids.

Gamblers must be 21 to enter casinos, and 18 to buy Hoosier Lottery tickets or claim prizes. But Derevensky said some parents he surveyed had bought lottery tickets as gifts for their kids.

"I think it's pretty inappropriate to give kids something that's illegal for them to buy," Long said of lottery tickets. "So many people that have a gambling problem win early on, and it just drives them to do it more and more. You never win in the long run."

Derevensky's research, released last month, found that among the more than 2,700 Canadian parents of children ages 12 to 18 surveyed, concern about gambling ranked last on a list of 13 problem behaviors, behind such activities as excessive video game play.

The results likely would hold true in the U.S., where attitudes regarding gambling are similar, Derevensky said.

Conference attendee Janet Jacobs, director of the Gambling Recovery Ministries at the Indiana Conference of the United Methodist Church, said she's heard of many cases in which gamblers developed problems at a young age after attending racetracks or gambling at card games with parents.

Parents may be deluding themselves on the issue, Derevensky said.

Fifty-nine percent of parents surveyed by the researcher said they had gambled in some form with their children, but 52 percent of those same parents also said underage gambling can escalate into a gambling addiction.

That suggests parents don't correlate participation in gambling activities with their children with the potential risk involved, Derevensky said.

Three percent to 4 percent of all gamblers develop a significant, life-disrupting addiction, Long said, which makes the fight to curb adolescent gambling that much more critical.

A key strategy will be to increase parents' awareness of adolescent gambling and give them more education and resources on the issue, Derevensky said.

"I think we really need to target parents in our efforts for prevention," he said.

Additional Facts

YOUNG GAMBLERS

Lottery tickets are the most common way that adolescents gamble, but they also can be involved in live online poker games or sports betting pools. Warning signs parents should watch for:

» Irritable behavior or abrupt mood swings.

» Difficulty in school, such as loss of interest, falling grades or unexplained absences.

» Lying about activities.

» Asking for more money, or displaying large amounts of unexplained money or possessions.

» Money or valuable objects missing from the house.

» Problems with family members or friends.

 

Indystar.com, 28 June 2009


- United States -
New fine in place for underage gamblers

A $500 fine is now in place for minors is caught on the gambling floor of an Iowa casino. The President, Iowa Gaming Association, Wes Ehrecke, hopes the fine will make people think before they try to sneak in and gamble. He says they hope it heightens awareness so that anyone under 21 will not try to get in and gamble.

Ehrecke says some people might not realize the legal gambling age, and hopefully the new fine will make them wait until they hit the age that makes them eligible to gamble. Casino operators pushed for the fine, as they were being punished by gambling regulators when a minor was caught, but the minor faced no consequences.

Ehrecke says the casinos can be fined up to $20,000 if a minor is caught gambling. "Certainly we take it very seriously, trying to check I-D's of anyone that looks under 30. But sometimes in this age with false I-D's and the like, people do get in," Ehrecke says. Ehrecke was asked if the $500 fine is enough to be a really deterrent.

Ehrecke says the gambling industry suggested a higher amount, but the legislature felt this amount was the right one to go with. "We think that's at least a good start and hopefully this will be a good added deterrent," Ehrecke says. He says casinos now have signs posted pointing out the fine so people are aware. The new fine began on July 1st.

 

Radio Iowa News, 6 July 2009


 

 


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